Shipping Policy
Last Updated: August 2026
Thank you for shopping with Everkinaura.
We aim to provide a reliable and transparent delivery experience for products across our Feeding, Grooming, and Daily Travel collections. The information below explains our order-processing schedule, estimated delivery times, tracking procedures, split shipments, address changes, unsuccessful deliveries, and other shipping-related conditions.
1. Order Processing
After your order has been successfully placed and payment has been authorized, it enters our fulfillment process.
Most orders require approximately 3 business days for product verification, preparation, packaging, and dispatch.
Orders placed on weekends or recognized public holidays will normally begin processing on the next available business day.
Processing time is separate from the estimated shipping transit period shown below.
2. Shipping Rates & Estimated Delivery
Everkinaura provides international shipping, with our primary customer markets including the United States, Canada, Australia, and New Zealand.
Our standard international shipping charge is $5.99 USD.
After an order has been processed and dispatched, estimated delivery generally takes approximately 10–20 business days, depending on the destination and local logistics conditions.
The applicable shipping charge will be displayed during checkout before payment is completed.
3. Possible Shipping Delays
Although we make reasonable efforts to have orders delivered within the estimated timeframe, international shipments can occasionally experience delays outside Everkinaura's direct control.
Possible causes include customs inspections, severe weather, transportation disruptions, peak-season demand, carrier congestion, local delivery conditions, or other unexpected logistics events.
Shipping estimates should therefore be treated as approximate delivery windows rather than guaranteed arrival dates.
4. Tracking Your Order
Once your parcel has been dispatched, tracking information will be sent to the email address associated with your order.
You may use the tracking number provided to monitor the shipment through the relevant carrier or through an international tracking service such as 17TRACK.
Please allow approximately 24–72 hours after receiving your shipping confirmation for the carrier's tracking system to register and display the first shipment scans.
A temporary delay in tracking updates does not necessarily indicate that your parcel has stopped moving.
5. Split Shipments
Orders containing more than one product may occasionally be shipped in separate packages.
This may happen when items are available from different fulfillment locations, warehouse partners, or supplier facilities. Splitting an order can allow individual products to begin transit without waiting for the entire order to be consolidated.
When this occurs, each parcel may receive its own tracking number and may arrive on a different date.
Receiving only part of a multi-item order does not necessarily mean that the remaining products are missing.
6. Order Changes & Cancellations
If you need to correct your shipping information or request a change to an order, please contact us within 12 hours of placing your order.
This may include changes to:
Delivery Details: Shipping address, recipient information, or telephone number.
Product Details: Color, size, quantity, or another applicable product option.
Please email support@everkinaura.com and include your Order Number, the email address used at checkout, and a clear explanation of the requested change.
We will make reasonable efforts to accommodate eligible requests received within this period.
However, once an order has entered active fulfillment, packing, or shipping preparation, we cannot guarantee that a modification or cancellation can still be completed.
Once an order has been dispatched, changes or cancellations are no longer possible through our fulfillment system.
7. Failed Delivery Attempts
If a courier is unable to complete delivery, the parcel may be held at a local postal office, carrier facility, pickup location, or another designated collection point.
The carrier may leave a delivery notice, update the tracking record, or provide instructions regarding redelivery or collection.
Customers are responsible for reviewing available tracking information and arranging collection or redelivery when required.
Everkinaura is not responsible for parcels returned to the sender because of an incorrect or incomplete shipping address, unsuccessful delivery caused by recipient availability, or failure to collect the parcel within the carrier's permitted holding period.
8. Tracking Has Not Updated
International tracking information may occasionally remain unchanged while a parcel travels between major logistics facilities or countries.
If your shipment appears delayed, please use the following guidance:
Tracking updated within the last 7 days: The parcel is generally still moving through the carrier network. Please continue monitoring the shipment for further scans.
No tracking movement for more than 7 consecutive days: Contact support@everkinaura.com with your Order Number and purchase email address. Our support team can review the shipment and, where appropriate, request additional information from the carrier or logistics provider.
9. Lost, Missing, or Stolen Parcels
Lost During Transit
If the shipping provider completes an investigation and officially confirms that your parcel was lost while in transit, Everkinaura will arrange a replacement shipment at no additional product cost.
Packages Marked as Delivered
When carrier tracking confirms that a parcel was successfully delivered to the shipping address provided during checkout, the shipment is considered completed.
Everkinaura is generally unable to provide refunds or replacement products for parcels reported missing or stolen after the carrier has recorded a successful delivery.
If tracking shows Delivered but you cannot locate the parcel, we recommend first checking with household members, neighbors, reception staff, building management, parcel lockers, or other secure delivery locations around the property.
You may also contact the delivery carrier directly for additional delivery information.
10. Fulfillment Locations
Everkinaura serves customers through an international fulfillment network.
Depending on product availability, destination, and logistics efficiency, an order may be dispatched through a warehouse partner, fulfillment facility, or qualified manufacturing partner.
Our fulfillment network is designed to support customers in our primary markets, including the United States, Canada, Australia, and New Zealand, as well as other eligible destinations.
Some products may be shipped directly from manufacturing or supplier facilities when this provides a more efficient fulfillment route.
If we determine that an order cannot be delivered to your destination, we will contact you and arrange an appropriate refund for the affected order.
11. Customs, Address Responsibility & Shipping Conditions
By completing an order with Everkinaura, you acknowledge the following shipping conditions.
Estimated Delivery Times
Processing and transit periods displayed on our website are estimates. They may vary because of carrier operations, customs procedures, holidays, weather, regional logistics conditions, or circumstances outside our reasonable control.
They should not be interpreted as guaranteed delivery dates unless explicitly stated otherwise.
Import Duties, Taxes & Customs Charges
Customers are responsible for any import duties, customs charges, VAT, local taxes, brokerage fees, or other government-imposed charges that may apply when an order enters the destination country or region.
Unless expressly stated at checkout, these charges are not included in the product price or standard shipping fee and may be collected separately by customs authorities, carriers, or other authorized parties.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review the recipient name, street address, apartment or unit number, city, postal code, telephone number, and other required delivery information carefully before submitting payment.
Everkinaura cannot accept responsibility for delivery failures, misdeliveries, additional charges, or returned parcels resulting from inaccurate or incomplete information supplied by the customer.
Contact Everkinaura
If you have questions about this Shipping Policy or need assistance with an existing shipment, please contact our customer support team.
For faster assistance, include your Order Number and the email address used to place the order.
Brand: Everkinaura
Operating Company: Hongkong Geon Group Limited
Support Email: support@everkinaura.com
Customer Support Phone: +1 (606) 649-7921
Registered Address: Room 1201, 12/F, Tai Sang Bank Building, 130-132 Des Voeux Road, Central, Hong Kong Island, Hong Kong