Contact Us
Thank you for contacting Everkinaura.
We are committed to making everyday pet care simpler, more practical, and more enjoyable. Whether you need additional product information, sizing or usage guidance, or help choosing an item from our Daily Travel, Grooming, or Feeding collections, our customer support team is available to assist you.
For questions regarding your order, shipping progress, product use, after-sales support, or potential business and wholesale cooperation, please contact us through the official channels listed below.
1. Email Support
Customer Support Email: support@everkinaura.com
Our support team carefully reviews each message and aims to provide a complete response within 24–48 hours, generally within 1–2 business days.
If your inquiry concerns an existing purchase, please include your Order Number in the subject line or message. This helps us locate your order more efficiently and respond to your request as quickly as possible.
2. Phone Support
Customer Service Phone: +1 (606) 649-7921
Support Hours:
Monday through Friday
9:00 AM – 6:00 PM (Eastern Standard Time)
Please note that international or regional calling charges may apply depending on your telephone carrier, mobile network, or service provider.
3. Company Information
Everkinaura is operated by Hongkong Geon Group Limited and focuses on practical pet products designed for everyday life with cats and dogs.
Our store currently features three primary collections:
Daily Travel — Practical accessories for walks, outings, and everyday travel with pets.
Grooming — Useful products for brushing, bathing, coat care, and routine pet maintenance.
Feeding — Feeding and enrichment essentials designed to support more convenient and engaging mealtimes.
We aim to maintain responsible e-commerce operations through clear product information, reliable order processing, quality-conscious product selection, customer support, and established international fulfillment procedures.
Brand: Everkinaura
Company: Hongkong Geon Group Limited
Registered Address: Room 1201, 12/F, Tai Sang Bank Building, 130-132 Des Voeux Road, Central, Hong Kong Island, Hong Kong
Email: support@everkinaura.com
Phone: +1 (606) 649-7921
We appreciate the trust you place in Everkinaura and look forward to assisting you with products and support that make everyday life with your pets easier and more enjoyable.